{"id":646,"date":"2023-05-04T15:41:35","date_gmt":"2023-05-04T15:41:35","guid":{"rendered":"https:\/\/foco74.com\/test\/barletta\/nosotros-copy\/"},"modified":"2023-08-24T18:05:30","modified_gmt":"2023-08-24T18:05:30","slug":"libro-de-reclamaciones","status":"publish","type":"page","link":"https:\/\/barletta.pe\/barletta\/libro-de-reclamaciones\/","title":{"rendered":"Libro de reclamaciones"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"646\" class=\"elementor elementor-646\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-eed5cfd elementor-section-stretched reclama1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"eed5cfd\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-38e040b\" data-id=\"38e040b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8839f2d elementor-widget elementor-widget-heading\" data-id=\"8839f2d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Libro de Reclamaciones<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2bf7a82 elementor-section-stretched reclama2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2bf7a82\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-af047f2\" data-id=\"af047f2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8ca245a elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"8ca245a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Siguiente&quot;,&quot;step_previous_label&quot;:&quot;Anterior&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"reclamaciones\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"646\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"8ca245a\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Barletta\" \/>\n\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-message elementor-col-100\">\n\t\t\t\t\t<h6>Datos Generales<\/h6>\n<p class=\"fecha\">Fecha: <b>--\/--\/-- 00:00<\/b><\/p>\n<p>Raz\u00f3n Social: BARLETTA S.A.<\/p>\n<p>RUC: 20122278337<\/p>\n<p>Domicilio Fiscal: Av. Separadora Industrial 475 Z.I. Los Alamos, Ate - Lima<\/p>\n<p>C\u00f3digo de identificaci\u00f3n del presente Libro de Reclamaciones: LW-<\/p>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_3511b4f elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_3511b4f\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tSi es posible para Ud. favor de registrar el N\u00b0 del comprobante de donde hizo la compra :\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_3511b4f]\" id=\"form-field-field_3511b4f\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"xxxxxxxxxxxxxxxxxxxxxxxxx\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_9cec9b0 elementor-col-100\">\n\t\t\t\t\t<h4>IDENTIFICACI\u00d3N DEL CONSUMIDOR RECLAMANTE<\/h4>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_4c5805a elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_4c5805a\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tNombre y Apellidos\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_4c5805a]\" id=\"form-field-field_4c5805a\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Nombre y Apellidos\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-field_b343423 elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_b343423\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tTipo de documento de identidad:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before \">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"eicon-caret-down\"><\/i>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[field_b343423]\" id=\"form-field-field_b343423\" class=\"elementor-field-textual elementor-size-sm\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t<option value=\"DNI\">DNI<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Carn\u00e9 de extranjer\u00eda\">Carn\u00e9 de extranjer\u00eda<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_8c01e7e elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_8c01e7e\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tDocumento de identidad\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_8c01e7e]\" id=\"form-field-field_8c01e7e\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"xxxxxxxxxx\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_0adef16 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_0adef16\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tApoderado\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_0adef16]\" id=\"form-field-field_0adef16\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Padre o madre (en el caso ser menor de edad)\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_79ba4c2 elementor-col-100\">\n\t\t\t\t\t<h4>DATOS DE CONTACTO DEL CLIENTE<\/h4>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-field_f6b9634 elementor-col-33 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_f6b9634\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tTel\u00e9fono\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[field_f6b9634]\" id=\"form-field-field_f6b9634\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Tel\u00e9fono\" required=\"required\" aria-required=\"true\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Solo se aceptan n\u00fameros y caracteres de tel\u00e9fono (#,-,*,etc).\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-field_4080972 elementor-col-33 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_4080972\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tCelular\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[field_4080972]\" id=\"form-field-field_4080972\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Celular\" required=\"required\" aria-required=\"true\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Solo se aceptan n\u00fameros y caracteres de tel\u00e9fono (#,-,*,etc).\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-33 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tEmail\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Email\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_723ec02 elementor-col-100\">\n\t\t\t\t\t<p>* En caso Usted no coloque una direcci\u00f3n de correo electr\u00f3nico nuestra empresa no podr\u00e1, de conformidad con el art\u00edculo 4 B del Reglamento del Libro de Reclamaciones, enviarle por dicha v\u00eda una copia de la presente hoja de reclamaci\u00f3n virtual; sin embargo, la no colocaci\u00f3n de una direcci\u00f3n de correo electr\u00f3nico no impedir\u00e1 que Usted pueda concluir satisfactoriamente el proceso de ingreso de su reclamo o queja, siempre que Usted consigne los datos m\u00ednimos exigidos por la legislaci\u00f3n vigente.<\/p>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_61c282d elementor-col-100\">\n\t\t\t\t\t<h4>DATOS DE UBICACI\u00d3N DEL CLIENTE<\/h4>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_ce9aed8 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_ce9aed8\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tDirecci\u00f3n\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_ce9aed8]\" id=\"form-field-field_ce9aed8\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Direcci\u00f3n\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_bfe0a92 elementor-col-33\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_bfe0a92\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tDepartamento\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_bfe0a92]\" id=\"form-field-field_bfe0a92\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Departamento\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_f15d6d0 elementor-col-33\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_f15d6d0\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tProvincia\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_f15d6d0]\" id=\"form-field-field_f15d6d0\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Provincia\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_d2653d8 elementor-col-33\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_d2653d8\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tDistrito\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_d2653d8]\" id=\"form-field-field_d2653d8\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Distrito\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_75b5110 elementor-col-100\">\n\t\t\t\t\t<h4>IDENTIFICACI\u00d3N DEL MODO DE COMPRA<\/h4>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-radio elementor-field-group elementor-column elementor-field-group-field_1fa6956 elementor-col-100 elementor-field-required\">\n\t\t\t\t\t<div class=\"elementor-field-subgroup  elementor-subgroup-inline\"><span class=\"elementor-field-option\"><input type=\"radio\" value=\"E-commerce\" id=\"form-field-field_1fa6956-0\" name=\"form_fields[field_1fa6956]\" required=\"required\" aria-required=\"true\"> <label for=\"form-field-field_1fa6956-0\">E-commerce<\/label><\/span><span class=\"elementor-field-option\"><input type=\"radio\" value=\"Call Center\" id=\"form-field-field_1fa6956-1\" name=\"form_fields[field_1fa6956]\" required=\"required\" aria-required=\"true\"> <label for=\"form-field-field_1fa6956-1\">Call Center<\/label><\/span><span class=\"elementor-field-option\"><input type=\"radio\" value=\"Local\" id=\"form-field-field_1fa6956-2\" name=\"form_fields[field_1fa6956]\" required=\"required\" aria-required=\"true\"> <label for=\"form-field-field_1fa6956-2\">Local<\/label><\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_6f210d2 elementor-col-30 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_6f210d2\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tN\u00b0 de pedido\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_6f210d2]\" id=\"form-field-field_6f210d2\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\" aria-required=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_60c4203 elementor-col-100\">\n\t\t\t\t\t<h4>IDENTIFICACI\u00d3N DEL BIEN CONTRATADO<\/h4>\n<p>Producto\/Servicio<\/p>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-radio elementor-field-group elementor-column elementor-field-group-field_761166e elementor-col-100 elementor-field-required\">\n\t\t\t\t\t<div class=\"elementor-field-subgroup  elementor-subgroup-inline\"><span class=\"elementor-field-option\"><input type=\"radio\" value=\"Producto\" id=\"form-field-field_761166e-0\" name=\"form_fields[field_761166e]\" checked=\"checked\" required=\"required\" aria-required=\"true\"> <label for=\"form-field-field_761166e-0\">Producto<\/label><\/span><span class=\"elementor-field-option\"><input type=\"radio\" value=\"Servicio\" id=\"form-field-field_761166e-1\" name=\"form_fields[field_761166e]\" required=\"required\" aria-required=\"true\"> <label for=\"form-field-field_761166e-1\">Servicio<\/label><\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_57902ae elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_57902ae\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tDescripci\u00f3n\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_57902ae]\" id=\"form-field-field_57902ae\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Descripci\u00f3n\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-number elementor-field-group elementor-column elementor-field-group-field_2a00d43 elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_2a00d43\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tMonto pagado\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t<input type=\"number\" name=\"form_fields[field_2a00d43]\" id=\"form-field-field_2a00d43\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Monto pagado\" required=\"required\" aria-required=\"true\" min=\"\" max=\"\" >\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_0773076 elementor-col-100\">\n\t\t\t\t\t<h4>DETALLE DE LA RECLAMACI\u00d3N<\/h4>\n<p>Reclamo\/Queja: *<\/p>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-radio elementor-field-group elementor-column elementor-field-group-field_563a94d elementor-col-100 elementor-field-required\">\n\t\t\t\t\t<div class=\"elementor-field-subgroup  elementor-subgroup-inline\"><span class=\"elementor-field-option\"><input type=\"radio\" value=\"Reclamo\" id=\"form-field-field_563a94d-0\" name=\"form_fields[field_563a94d]\" required=\"required\" aria-required=\"true\"> <label for=\"form-field-field_563a94d-0\">Reclamo<\/label><\/span><span class=\"elementor-field-option\"><input type=\"radio\" value=\"Queja\" id=\"form-field-field_563a94d-1\" name=\"form_fields[field_563a94d]\" checked=\"checked\" required=\"required\" aria-required=\"true\"> <label for=\"form-field-field_563a94d-1\">Queja<\/label><\/span><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_553c6a3 elementor-col-100\">\n\t\t\t\t\t<p><b>* RECLAMO:<\/b> Disconformidad relacionada a los productos o servicios.<\/p>\n<p><b>* QUEJA:<\/b> Disconformidad NO relacionada a los productos o servicios; si no al descontento respecto a la atenci\u00f3n al p\u00fablico.<\/p>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-upload elementor-field-group elementor-column elementor-field-group-field_d976387 elementor-col-100\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_d976387\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tAdjuntar archivo\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input type=\"file\" name=\"form_fields[field_d976387]\" id=\"form-field-field_d976387\" class=\"elementor-field elementor-size-sm  elementor-upload-field\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-field_5d80c2d elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_5d80c2d\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tDetalle del reclamo\/queja: *\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[field_5d80c2d]\" id=\"form-field-field_5d80c2d\" rows=\"4\" placeholder=\"Detalle del reclamo\/queja\" required=\"required\" aria-required=\"true\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-field_19b0da4 elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_19b0da4\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tCliente pide: *\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[field_19b0da4]\" id=\"form-field-field_19b0da4\" rows=\"4\" placeholder=\"Cliente pide\" required=\"required\" aria-required=\"true\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-html elementor-field-group elementor-column elementor-field-group-field_cb1e11e elementor-col-100\">\n\t\t\t\t\t<h6>ACCIONES ADOPTADAS<\/h6>\n<p class=\"fecha\">Fecha: <b>--\/--\/---- 00:00<\/b><\/p>\n<p>Estimado Cliente, muchas gracias por registrar su incidencia en el Libro de Reclamaciones, su opinion es muy importante para nosotros.<\/p>\n<p>\"La firma del colaborador en la presente hoja de reclamaci\u00f3n, expresa \u00fanicamente la recepci\u00f3n de la misma, m\u00e1s no la aceptaci\u00f3n de su contenido. La presente reclamaci\u00f3n ser\u00e1 tramitada dentro del plazo de ley.\"<\/p>\n<p>\"Nuestra \u00e1rea de servicio al Cliente le informa: (i) La formulaci\u00f3n del reclamo no impide acudir a otras v\u00edas de soluci\u00f3n de controversias ni es requisito previo para interponer una denuncia ante el INDECOPI. (ii) El proveedor debe dar respuesta al reclamo o queja en un plazo no mayor a quince (15) d\u00edas h\u00e1biles, el cual es improrrogable.<\/p>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-acceptance elementor-field-group elementor-column elementor-field-group-field_521d93d elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t<div class=\"elementor-field-subgroup\">\n\t\t\t<span class=\"elementor-field-option\">\n\t\t\t\t<input type=\"checkbox\" name=\"form_fields[field_521d93d]\" id=\"form-field-field_521d93d\" class=\"elementor-field elementor-size-sm  elementor-acceptance-field\" required=\"required\" aria-required=\"true\">\n\t\t\t\t<label for=\"form-field-field_521d93d\">He le\u00eddo y doy conformidad a mis datos y garantizo la veracidad del reclamo o queja.<\/label>\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-acceptance elementor-field-group elementor-column elementor-field-group-field_a38db82 elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t<div class=\"elementor-field-subgroup\">\n\t\t\t<span class=\"elementor-field-option\">\n\t\t\t\t<input type=\"checkbox\" name=\"form_fields[field_a38db82]\" id=\"form-field-field_a38db82\" class=\"elementor-field elementor-size-sm  elementor-acceptance-field\" required=\"required\" aria-required=\"true\">\n\t\t\t\t<label for=\"form-field-field_a38db82\">He le\u00eddo y acepto las <a href=\"..\/politica-privacidad\" target=\"_blank\">pol\u00edticas de privacidad<\/a><\/label>\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button type=\"submit\" class=\"elementor-button elementor-size-sm\">\n\t\t\t\t\t\t<span >\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\" elementor-button-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">CONTINUAR<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Libro de Reclamaciones<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"no-sidebar","site-content-layout":"plain-container","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"disabled","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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